Terms of service
Last updated: July 7, 2025
OVERVIEW
Welcome to Zaiah! The terms “we”, “us” and “our” refer to Zaiah. Zaiah operates this online store and website, including all associated content, tools, features, and services (the “Services”) to provide you with a curated and luxurious shopping experience. Our store is powered by Shopify, which enables us to deliver these Services to you.
By visiting or using our Services, you agree to be bound by these Terms of Service (the “Terms”) and our Privacy Policy. If you do not agree, please do not use the Services.
1. ACCESS AND ACCOUNT
You must be at least the age of majority in your jurisdiction to use the Services. You agree to provide accurate information and are responsible for safeguarding your account details. You may not transfer your account to anyone else.
2. OUR PRODUCTS
We strive to present our handcrafted collections as accurately as possible. However, due to screen variations, actual colors and textures may vary slightly. Product descriptions and availability are subject to change without notice.
3. ORDERS
Your order is an offer to purchase. We reserve the right to accept or reject it for any reason. Orders are confirmed only upon successful payment. Please review your order before submission. All purchases are subject to our Refund Policy.
4. PRICING & BILLING
Prices may change without notice. Your final price will be shown at checkout. Taxes, shipping, and any additional charges will be clearly stated. You agree to provide valid payment and billing details and update them as needed.
5. SHIPPING & DELIVERY
We aim to dispatch orders promptly, but delivery timelines are estimates. Zaiah is not liable for carrier delays, customs, or events beyond our control. Risk of loss transfers to you upon shipment.
6. INTELLECTUAL PROPERTY
All content on Zaiah’s website—including designs, images, product names, and logos—is owned by Zaiah or its partners and protected by intellectual property laws. You may not use or reproduce any content without written permission.
7. OPTIONAL TOOLS
Third-party tools made available through our Services are provided “as is.” Use them at your own risk and discretion. Zaiah is not responsible for any third-party terms or tools.
8. THIRD-PARTY LINKS
Our website may link to third-party sites. We are not responsible for the content or practices of those websites. Please read their terms and policies before engaging in any activity.
9. RELATIONSHIP WITH SHOPIFY
Zaiah is independently operated but powered by Shopify. All purchases are made directly with Zaiah. Shopify is not involved in sales or support and is not liable for any issues related to your purchases.
10. PRIVACY
Your data is handled according to our Privacy Policy, and may also be subject to Shopify’s Privacy Policy. By using the Services, you consent to the handling of your information as described.
11. FEEDBACK
By submitting any reviews or suggestions, you grant us the right to use and share them for business purposes. You represent that your feedback is accurate, lawful, and your own.
12. ERRORS & OMISSIONS
Occasionally, the site may contain errors or outdated information. We reserve the right to correct these at any time, including after orders are placed.
13. PROHIBITED USES
You may not misuse the Services in any way—including unlawful conduct, sending malware, spamming, or infringing on intellectual property. We may suspend or terminate access for violations.
14. TERMINATION
We may terminate access to the Services at any time. You remain responsible for outstanding payments. Provisions such as intellectual property rights and limitations of liability will survive termination.
15. DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Use of the Services is at your own risk.
16. LIMITATION OF LIABILITY
Zaiah, Shopify, and their affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services or purchases.
17. INDEMNIFICATION
You agree to defend and indemnify Zaiah and our partners against any third-party claims arising from your breach of these Terms or misuse of the Services.
18. SEVERABILITY
If any part of these Terms is found unenforceable, the rest will remain in effect.
19. WAIVER & ENTIRE AGREEMENT
These Terms, along with any other policies linked within them, form the complete agreement between you and Zaiah. No waiver of any term will be considered a continuing waiver.
20. ASSIGNMENT
You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights at any time.
21. GOVERNING LAW
These Terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India (or your local state, if otherwise required by law).
22. HEADINGS
Headings are for reference only and do not affect the interpretation of the Terms.
23. CHANGES TO TERMS
We may update these Terms at any time. Changes will be posted here with the updated effective date. Continued use of the Services indicates acceptance of changes.
24. CONTACT US
Have questions? We're here to help.
Zaiah Support Team
📧 support@zaiah.in
🌐 www.zaiah.in
Business registration & VAT information available upon request.