Shipping policy

Shipping & Delivery

At Zaiah, we strive to deliver every order with care, ensuring your footwear reaches you safely and on time.

Shipping Charges

We offer free shipping across India on all orders above ₹1,599.

For orders below ₹1,599, shipping charges (if applicable) will be calculated and displayed during checkout.

Order Processing

Orders are typically processed and dispatched within 1 business day after successful order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During new launches, festive seasons, or promotional sales, dispatch timelines may be slightly longer.

Delivery Timeline

Once dispatched, most orders are delivered within 4–7 business days, depending on your delivery location.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, regional restrictions, or other circumstances beyond our control.

Partial Cash on Delivery (Partial COD)

Partial Cash on Delivery (Partial COD) is available only on eligible orders and serviceable pincodes.

  • An advance payment is required while placing the order.
  • The remaining amount is payable at the time of delivery.
  • If a Partial COD order is refused, cancelled after dispatch, or returned due to customer-related reasons, the advance payment will not be refunded.
  • Zaiah reserves the right to disable Partial COD for specific orders, customers, or delivery locations.

Order Tracking

Once your order has been dispatched, tracking details will be shared via Email, SMS, or WhatsApp, enabling you to monitor your shipment.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate before placing your order.

  • If delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the shipment, or any other customer-related reason, the order may be returned to Zaiah.
  • Additional shipping charges may apply if you request the order to be shipped again.
  • For Partial COD orders returned due to customer-related reasons, the advance payment will not be refunded.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or incomplete upon delivery, please contact us within 24 hours of receiving your order and share clear photographs and a short video.

We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Exchange Policy.

Shipping Locations

We currently ship across India.

International shipping is not available at this time.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact us at support@zaiah.in. Our team will be happy to assist you.