Privacy policy

Last updated: July 30, 2026

Zaiah ("we", "our", or "us") operates this website and online store to provide premium footwear and related services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Zaiah, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Payment information (processed securely through our payment partners)
  • Order history and transaction details
  • Device information (IP address, browser type, operating system)
  • Website usage information through cookies and analytics tools
  • Messages or information shared with our customer support team

How We Collect Information

We collect information:

  • Directly from you when you place an order or contact us.
  • Automatically through cookies and similar technologies.
  • From trusted partners including Shopify, payment gateways, shipping partners, and marketing platforms.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.
  • Provide customer support.
  • Verify and process Partial Cash on Delivery (Partial COD) orders.
  • Send order updates, shipping notifications, and service communications.
  • Improve our website, products, and customer experience.
  • Detect fraudulent or suspicious transactions.
  • Send promotional offers and marketing communications where you have consented or where permitted by law.
  • Comply with applicable legal and regulatory requirements.

Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and measure the effectiveness of our advertising campaigns.

We may use services including:

  • Shopify Analytics
  • Google Analytics
  • Meta Pixel
  • Other advertising and analytics partners

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only with trusted service providers necessary for operating our business, including:

  • Shopify (our ecommerce platform)
  • Payment gateway providers
  • Shipping and logistics partners
  • Marketing and advertising partners
  • Analytics providers
  • Government authorities when legally required

Marketing Communications

If you choose to subscribe, we may send promotional emails, SMS, or WhatsApp messages regarding new launches, offers, abandoned carts, or important updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.

Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your personal information where legally permissible.
  • Opt out of promotional communications.

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Trade Name: Zaiah
Legal Entity: Swati Khanna (Proprietor)
Email: support@zaiah.in
Phone: +91 8287939810