Refund policy

Refunds & Exchanges

At Zaiah, every product is thoughtfully crafted with care, with a strong focus on quality, comfort, and timeless design.

Due to the nature of our products and our commitment to maintaining the highest standards of hygiene and quality, we do not accept returns once an order has been delivered.

However, we do support exchanges under the following circumstances:

  • If you receive a size different from what was ordered.
  • If the product has a manufacturing defect.
  • If the product arrives damaged during transit.

All requests must be raised within 24 hours of delivery, along with clear photographs and a short video highlighting the issue.

Please note that fit, comfort preferences, and minor variations in colour, embroidery, texture, cork grain, finish, or other handcrafted details are natural characteristics of our products and are not considered defects.

Exchange Process

Once your request is reviewed and approved:

  • Our team will guide you through the exchange process.
  • Exchanges are subject to product availability.
  • If the requested size is unavailable, we will assist you in selecting an alternative available size or design of equal value.

Partial Cash on Delivery (Partial COD)

Zaiah offers Partial Cash on Delivery (Partial COD) on eligible orders and serviceable pincodes.

  • An advance payment is required to confirm a Partial COD order.
  • The remaining balance is payable at the time of delivery.
  • Partial COD availability may vary depending on your delivery location, order value, or other eligibility criteria.
  • Zaiah reserves the right to enable or disable Partial COD for specific orders, pincodes, or customers at its sole discretion.

Refunds (If Applicable)

Refunds are considered only when an exchange cannot reasonably resolve the issue.

Approved refunds will be processed to the original payment method within 5–7 business days after the returned product has been received and inspected.

For Partial COD orders:

  • The advance payment is non-refundable if the order is refused at delivery, the customer is unavailable to receive the shipment, provides an incorrect address, cancels after dispatch, or the shipment is returned due to any customer-related reason.
  • If Zaiah cancels the order before dispatch or is unable to fulfil the order, any advance payment received will be refunded to the original payment method.

Items Not Eligible for Exchange or Refund

  • Products showing signs of wear, use, alteration, or damage after delivery.
  • Requests raised more than 24 hours after delivery.
  • Minor variations in colour, embroidery, texture, cork grain, finish, or other handcrafted details that are inherent to the product.
  • Advance payments made for Partial COD orders that are refused, cancelled after dispatch, or returned due to customer-related reasons.

Need Assistance?

If you have any questions or concerns regarding your order, please contact us at support@zaiah.in within the specified timeframe. Our team will be happy to assist you.